iDeals

Customer Success Manager

iDeals

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Research and study new clients to identify their expected value from the product and future potential growth opportunities
  • Conduct kick-off (onboarding) trainings for new clients
  • Manage a portfolio of roughly 250 accounts – with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey
  • Execute renewals and expansions proactively, based on account usage, growth potential, and business insights
  • Conduct exit interviews with churned clients
  • Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies
  • Participate in special projects to improve the customer success playbooks or introduce new customer success activities

Requirements

  • Full professional proficiency in English (C1) and native German
  • At least 2 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS
  • Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize, and prioritize effectively
  • Experience driving MRR/ARR growth through renewals, upsells, or cross-sells
  • Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling)
  • Customer-driven personality with empathetic and emotional intelligence skills
  • Excellent communication, interpersonal, and presentation skills
Benefits
  • Remote-first flexibility to shape your ideal workday
  • Home workplace budget
  • Co-working expense coverage
  • Individual IT budget for extra equipment
  • Top-tier tech and AI-powered tools
  • Access to Ideals Academy with numerous courses
  • Investment in external learning and development activities
  • Guidance in Personal Development Plan creation
  • Professional literature and subscriptions coverage
  • Support of your passion as a speaker or writer
  • Internal talent mobility opportunities
  • Tailored Wellness Package to support your physical and mental health
  • Urban Sports membership
  • Funding for sports competitions
  • 30 business days of paid time off per year
  • Paid health-related time off
  • Budget for meetups with your local team
  • Generous internal referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2BSaaSMRRARRaccount managementcustomer success managementrenewalsupsellscross-sellsportfolio management
Soft Skills
emotional intelligencecommunication skillsinterpersonal skillspresentation skillsplanningorganizationprioritizationcustomer-drivenempatheticproactive engagement