Systems Onboarding – Tech Support Coordinator

Ideal Siding

Systems Onboarding & Tech Support Coordinator at Ideal Siding, managing onboarding, technical support, and system improvements in a hybrid environment.

Posted 7/1/2026full-time🇨🇦 CanadaJunior💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

CloudMacOSWordPress

About the role

Key responsibilities & impact

Set up laptops, equipment, user accounts, software access, and permissions for employees, franchisees, and franchisee hires.
Administer Google Workspace, CRM, LMS, shared drives, email groups, calendars, and other business applications.
Support onboarding and offboarding processes to ensure access, equipment, and accounts are prepared, updated, or removed on time.
Maintain accurate access records, setup guides, checklists, and system documentation.
Provide first-level technical support to employees and franchisees across hardware, software, login, connectivity, and application issues.
Assist users with Google Workspace, CRM, business systems, and general technology questions.
Help franchisees with basic CRM customizations and system-related support requests.
Escalate complex issues to senior IT staff, vendors, developers, or software providers when needed.
Administer company WordPress websites, including user access, plugins, basic updates, and routine maintenance.
Coordinate website updates, enhancements, troubleshooting, and maintenance requests with third-party web vendors.
Maintain inventory of company hardware, accessories, software licenses, and system access.
Coordinate equipment purchases, repairs, replacements, warranty claims, and deployments.
Assist with software updates, system configuration, new tool implementation, and workflow improvements.
Work with external vendors and technology providers to resolve issues and support system reliability.

Requirements

What you’ll need

1–2 years of experience in IT support, business systems administration, customer support, or a similar role.
Minimum 1 year of experience administering or maintaining WordPress websites.
Experience working with Google Workspace.
Experience managing user accounts and permissions across cloud-based business applications.
Basic understanding of Windows and macOS environments.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Highly organized with strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable learning new software and business systems.
Shares our core values: result driven, raise the bar, we care, we own it, transparent communication, and do the right thing, not the easy one.

Benefits

Comp & perks

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT SupportBusiness Systems AdministrationUser Account ManagementWordPress ManagementGoogle WorkspaceWindows EnvironmentMacOS EnvironmentSoftware UpdatesSystem ConfigurationCRM Customization

Soft Skills

Communication SkillsCustomer Service SkillsOrganizational SkillsAttention to DetailProblem-Solving Skills