Customer Success Engineer – Tier 1

Ideagen

Customer Success Engineer providing customer support at Ideagen, addressing inquiries and resolving issues. Troubleshooting technical problems and ensuring customer satisfaction with products.

Posted 7/9/2026full-timeClark Freeport Zone • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Addressing customer inquiries and issues, providing initial troubleshooting.
Logging and tracking customer issues using a ticketing system.
Collecting detailed information from customers to accurately understand their problems.
Resolving basic technical issues or escalating complex cases to higher-level support.
Providing feedback to customers on their queries and ensuring satisfactory resolution.

Requirements

What you’ll need

1-2 years of experience in similar positions such as technical support, helpdesk representative, desktop support, IT service management preferred.
Proficient in ticketing management tools an advantage.
Strong analytical and problem-solving skills.
Creative approach to finding solutions.
Excellent customer service orientation with empathy and patience.
Effective time management and multitasking in a fast-paced environment.

Benefits

Comp & perks

Benefits at Ideagen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingIssue LoggingProblem ResolutionTechnical Issue EscalationCustomer Inquiry Management

Soft Skills

EmpathyPatienceCreativityMultitaskingEffective Communication