Senior Customer Success Manager

Ideagen

Senior Customer Success Manager at Ideagen driving retention and growth for enterprise clients. Building strategic relationships and managing complex engagements to deliver measurable business outcomes.

Posted 6/16/2026full-timeRuddington • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of high-value enterprise customers on Premier Success Plans
Build trusted relationships with senior stakeholders, including C-suite executives
Develop and deliver long-term strategic account plans aligned to customer goals
Act as the primary point of contact for escalations, renewals, and growth opportunities
Lead complex, multi-product implementations and transformation initiatives
Drive customer retention and expansion, achieving GRR and NRR targets
Identify and generate new revenue opportunities within existing accounts
Conduct executive business reviews, demonstrating ROI and value delivered
Maintain accurate account activity and insights within Salesforce
Partner with Sales, Marketing, and Product teams to align on strategy and messaging
Lead cross-functional collaboration to resolve challenges and support customer success
Provide mentorship to Customer Success Managers and support team development.

Requirements

What you’ll need

Proven experience in Customer Success, enterprise account management, SaaS, or consulting roles
Strong track record managing large, complex customer portfolios (multi-million value)
Confident engaging and influencing senior stakeholders and executive audiences
Experienced in delivering strategic account plans and driving long-term customer value
Commercially minded, with a strong focus on retention, growth, and ROI
Highly analytical, with the ability to interpret data and inform decision-making
Excellent communicator with strong presentation and stakeholder management skills
Comfortable leading complex projects, transformations, and cross-functional initiatives
Proficient with CRM and customer success platforms, with strong data discipline
Ambitious, proactive, and driven to deliver exceptional customer outcomes.

Benefits

Comp & perks

Benefits at Ideagen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Successenterprise account managementSaaSstrategic account plansdata interpretationproject managementtransformationscross-functional collaborationcustomer retentionrevenue generation

Soft Skills

relationship buildinginfluencingcommunicationpresentation skillsstakeholder managementanalytical thinkingmentorshipproactivityambitioncustomer focus