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About the role
Key responsibilities & impact- Help manage and improve Gainsight features like customer success plans, workflows, email programs, and health scores
- Keep data accurate by monitoring system integrations and resolving any issues
- Create and maintain dashboards and reports to track customer health, NPS, and renewals
- Support daily operations by handling tickets, troubleshooting issues, and testing updates
- Assist with customer communications and email campaigns
- Monitor integrations with Salesforce and Zendesk and help resolve any data issues
- Take ownership of the monthly reconciliation process to ensure all project and financial data is accurate
- Support day-to-day system administration, including user access, project setup, and resource planning
- Build reports and dashboards to track team performance, project health, and financials
- Maintain data quality through regular checks and updates
- Support and train users, and keep documentation up to date
- Work with the Business Analyst to turn business needs into clear tasks
- Collaborate with team members to share knowledge and improve processes
- Help maintain documentation and standard ways of working
- Proactively highlight risks or issues to keep everything running smoothly
Requirements
What you’ll need- 3–5 years of systems administration experience in a SaaS or tech environment
- Hands-on experience with Gainsight CS (workflows, health scores, email programs, dashboards) or with any similar platform
- Familiarity with Salesforce integrations, data syncing, and validation
- Proven ability to manage day-to-day operations across multiple systems independently
- Strong attention to detail, especially with data accuracy, and experience building business reports and dashboards
- Able to prioritize and manage multiple tasks with minimal supervision
- Clear written communication in English, including documenting processes and raising issues
- Collaborative and proactive, with a willingness to share knowledge and work across global team
- Nice to Have: Experience with Kantata or similar tools (like Mavenlink, FinancialForce, or Certinia)
- Exposure to month-end processes or data reconciliation
- Experience working with customer success or professional services teams.
Benefits
Comp & perks- Benefits at Ideagen
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Gainsight CSdata reconciliationdashboard creationreport buildingsystem administrationdata accuracytroubleshootingdata syncingemail campaignscustomer success plans
Soft Skills
attention to detailclear written communicationcollaborationproactiveability to prioritizeindependent managementknowledge sharingprocess documentationproblem-solvinguser training