Ideagen

Senior Customer Success Manager

Ideagen

full-time

Posted on:

Location Type: Hybrid

Location: Fort Lauderdale • Florida • United States

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Job Level

Senior

Tech Stack

PMPSDLC

About the role

  • You'll be the named partner for a portfolio of major enterprise accounts (typically $200k+ ARR), acting as their guide through everything from onboarding to renewal and long‑term value realisation.
  • Building trusted relationships with executives and senior stakeholders.
  • Leading multi‑product, multi‑region implementations without losing sight of commercial objectives.
  • Running structured success plans and Executive Business Reviews that demonstrate clear ROI.
  • Identifying risk early, managing escalations confidently and constructively.
  • Driving growth opportunities where they genuinely support customer outcomes.
  • Coordinating internal account teams to ensure the customer journey is joined‑up and proactive.
  • Keeping meticulous documentation in Salesforce (we actually do look at it).

Requirements

  • Experience in Customer Success, Consulting, Account Management or a similar enterprise‑focused role
  • A track record of managing large, complex, multi‑million‑dollar portfolios
  • Experience with SaaS, digital transformation and enterprise rollouts
  • Strong financial and analytical skills — from value modelling to presenting business cases
  • Industry exposure in areas like healthcare, life sciences, government, utilities, manufacturing or financial services
  • The ability to think strategically, communicate clearly, and operate calmly under pressure
  • Bonus points: MBA, PMP, or experience with SDLC, Agile/Scrum, SQA or enterprise architecture
Benefits
  • Hybrid work from our downtown Fort Lauderdale office
  • 25–30% travel for strategic customer engagements
  • A senior role, leading the way
  • The opportunity to influence product direction and participate in customer advisory boards
  • A seat at the table in a business where customer outcomes genuinely matter
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSdigital transformationvalue modellingbusiness case presentationSDLCAgileScrumSQA
Soft Skills
relationship buildingstrategic thinkingclear communicationcalm under pressurerisk managementescalation managementproactive coordinationanalytical skillscommercial awarenesscustomer outcome focus
Certifications
MBAPMP