Customer Success Manager
Ideagen
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Manage 15–25 client accounts, act as the main point of contact, run regular check‑ins and QBRs, build strong relationships, and proactively support client goals, risks, and growth opportunities.
- Lead renewal discussions, show clear value delivered, identify upsell opportunities, and partner with Sales to support expansion and meet retention targets.
- Drive adoption of core features, deliver product training, monitor usage trends, and share insights to help clients get more value from the platform.
- Identify potential advocates and case study partners, encourage participation in community programs, and share feedback internally while contributing to team best practices.
Requirements
- Preferably 4+ years’ experience in Customer Success, Account Management, or other client‑facing roles in B2B SaaS.
- Ability to manage accounts with multiple stakeholders and varied needs.
- Experience working with clients in regulated industries (e.g., construction, mining, healthcare, education, government, facilities management, or corporate services).
- A proven track record of strong retention and growth, building solid client relationships, driving product adoption, and working within compliance or regulatory frameworks.
Benefits
- Benefits and Rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client relationship managementcommunicationproactive supportaccount managementstakeholder managementproduct traininginsight sharingretention strategiesupsellingcommunity engagement