Customer Success Director

Ideagen

full-time

Posted on: 1/16/2026

Location Type: Hybrid

Location: Sydney • Australia

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About the role

Manage a small portfolio of key enterprise clients and act as their go‑to strategic advisor.
Build strong relationships with senior leaders and guide them through quarterly and annual business reviews.
Create success plans that align with each client’s goals while staying on top of their industry, priorities, and regulatory needs.
Spot opportunities for growth early and address risks before they escalate.
Lead renewal discussions with a proactive, value‑focused approach.
Highlight ROI and outcomes, while identifying new ways clients can expand or deepen their use of our platform.
Help clients get the most from our platform by driving adoption of key features and capabilities.
Provide best practices, insights, and tailored guidance based on their maturity and use cases.
Monitor usage trends to identify opportunities for optimization and additional support.
Build strong executive champions who are excited to share their success stories.

Solid experience in customer success, account management, or consulting—ideally in B2B SaaS.
Comfort working with large enterprise clients and multiple stakeholders.
Familiarity with regulated industries like construction, mining, healthcare, education, or government.
Experience using tools like Salesforce, Gainsight, and analytics platforms.
A history of building strong executive relationships and helping customers grow with your solutions.
Confident working with enterprise processes like procurement and contract discussions.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementconsultingB2B SaaSanalytics

Soft Skills

relationship buildingstrategic advisingproactive approachcommunicationrisk management