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IDC

Research Director, Enterprise Communication Services

IDC

Senior Director leading Telecom Market Research programs at IDC. Driving research agenda and providing strategic counsel across connectivity services.

Posted 5/16/2026full-timeRemote • 🇨🇦 CanadaLead💰 CA$115,000 - CA$180,000 per yearWebsite

Tech Stack

Tools & technologies
CloudPython

About the role

Key responsibilities & impact
  • Design and manage comprehensive market research programs covering U.S. and global telecommunications services, connectivity products, and emerging technology trends.
  • Develop and maintain quantitative demand-side models and revenue forecasts across wireline, wavelength, dark fiber, SD-WAN, and cloud-connected network services.
  • Analyze Service Provider transformation dynamics, business model evolution, segment economics, and competitive positioning.
  • Produce timely market sizing, share analysis, and five-year forecasts across relevant technology and service categories.
  • Author high-quality IDC research documents—Market Perspectives, Market Forecasts, Vendor Profiles, and IDC Futurescape reports.
  • Present findings at IDC conferences, Directions events, and major industry forums; serve as an IDC media spokesperson on telecom topics.
  • Develop annual predictions and multi-year outlook documents that shape IDC clients' strategic planning.
  • Conduct executive-level advisory sessions, vendor briefings, and custom consulting engagements for Service Providers, enterprises, and technology vendors.
  • Collaborate with IDC sales teams to identify and convert custom research and consulting opportunities.
  • Build and maintain strong relationships with C-suite stakeholders at major carriers, hyperscalers, and network equipment vendors.
  • Work closely with IDC's global research community—including regional analysts and technology coverage groups—to produce integrated, cross-geography insights.
  • Identify emerging research opportunities and help define the multi-year research roadmap for Telecom practice.
  • Mentor junior analysts and contribute to the professional development of the broader team.

Requirements

What you’ll need
  • 12+ years of experience in telecommunications market research, strategy consulting, or a senior role within a telecom operator, network vendor, or analyst firm.
  • Deep subject-matter expertise across U.S. and global telecom services: wireline (Ethernet, MPLS, IP VPN), wavelength/optical, dark fiber, and cloud connectivity.
  • Proven ability to build market models, demand forecasts, and competitive analysis frameworks for complex, multi-billion-dollar markets.
  • Strong understanding of Service Provider economics, wholesale/retail market structures, and enterprise demand drivers for connectivity.
  • Track record of publishing credible, high-impact research and presenting to senior-level audiences.
  • Exceptional writing, data storytelling, and verbal communication skills.
  • Bachelor's degree required; advanced degree in Economics, Engineering, Business, or a related field strongly preferred.
  • Experience covering cloud datacenter interconnect, colocation, and hyperscaler network infrastructure trends preferred.
  • Familiarity with regulatory and policy dynamics shaping the U.S. telecom landscape (FCC, broadband policy, Open Access) preferred.
  • Prior experience at a major analyst firm (IDC, Gartner, Forrester, Heavy Reading, Dell'Oro, etc.) or top-tier strategy consultancy preferred.
  • Established network of industry contacts at Tier 1/Tier 2 carriers, dark fiber operators, and network technology vendors preferred.
  • Experience with quantitative modeling tools (Excel, Python, R) and data visualization platforms preferred.

Benefits

Comp & perks
  • 15 vacation days per year (increases with tenure; carryover allowed)
  • 10 paid sick days per year
  • 1 week paid new parenting leave
  • Flexible work options (remote, part-time, flexible hours)
  • Health, dental, vision, and paramedical coverage for you and your family
  • Annual healthcare spending account
  • Employee Assistance Program for counseling and support
  • Best Doctors medical second opinions
  • Life, AD&D, and long-term disability insurance
  • Retirement savings plan with company match (up to 4% of salary)
  • $75/month technology allowance for home office or phone expenses
  • Company-paid cell phone plan

ATS Keywords

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Hard Skills & Tools
market researchquantitative modelingdemand forecastingcompetitive analysisdata storytellingwritingtelecommunications servicescloud connectivityservice provider economicsbusiness model evolution
Soft Skills
communicationmentoringrelationship buildingpresentationstrategic planningcollaborationexecutive advisoryconsultingteam developmentanalytical thinking