Excursions Manager

Icy Strait Point - Hoonah Alaska

Excursions Manager responsible for managing daily tour operations and supervising staff in Hoonah, AK. Focus on guest satisfaction and operational consistency with oversight of excursions.

Posted 4/11/2026full-timeHoonah • Alaska • 🇺🇸 United StatesSeniorLead💰 $72,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily tour operations to ensure safe, efficient, and high-quality delivery.
Support guest satisfaction, employee engagement, and operational consistency while supervising and coaching all seasonal supervisors.
Maintain oversight of each tour, support ship communication, and assist the Director of Excursions with operational needs.
Manage labor alignment, help keep staffing within budget, and contribute to financial forecasting and overall departmental performance.
Build and maintain strong working relationships with shipboard shore excursion staff.
Assist with new tour development, allocations, and operational input for proposals.
Conduct weekly, and as needed, meetings with Excursions Supervisors and Staff to provide coaching, operational updates and morale support.
Ensure all tour equipment is operational and tour ready, including routine cleaning, service checks, and compliance.

Requirements

What you’ll need

Minimum 10 years working in tourism industry, preferably in Alaska, with emphasis in operations and guest services.
Minimum 5 years experience managing staff over 40.
Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
Proven outstanding customer service philosophy and practices.
Bachelor’s degree in business or tourism preferred.

Benefits

Comp & perks

Year-Round Salary
Benefits
Bonus Potential

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial forecastingstaff managementtour operations managementguest servicesnew tour developmentcompliance checksoperational input

Soft Skills

coachingemployee engagementguest satisfactionrelationship buildingoperational consistencymorale support

Certifications

Bachelor’s degree in businessBachelor’s degree in tourism