Icy Strait Point - Hoonah Alaska

Manager

• Oversee daily tour operations to ensure safe, efficient, and high-quality delivery.
• Support guest satisfaction, employee engagement, and operational consistency while supervising and coaching all seasonal supervisors.
• Maintain oversight of each tour, support ship communication, and assist the Director of Excursions with operational needs.
• Manage labor alignment, help keep staffing within budget, and contribute to financial forecasting and overall departmental performance.
• Build and maintain strong working relationships with shipboard shore excursion staff.
• Assist with new tour development, allocations, and operational input for proposals.
• Conduct weekly, and as needed, meetings with Excursions Supervisors and Staff to provide coaching, operational updates and morale support.
• Ensure all tour equipment is operational and tour ready, including routine cleaning, service checks, and compliance.

Excursions Manager