Claims Specialist – Contribution

ICW Group

Claims Specialist at ICW Group managing complex claims with exceptional service for stakeholders. Collaborating with policyholders and legal counsel for effective claim resolutions.

Posted 5/23/2026full-timeSan Diego • California • 🇺🇸 United StatesSeniorLead💰 $78,678 - $132,686 per yearWebsite

About the role

Key responsibilities & impact

Manages complex claims inventories requiring advanced technical expertise and strategic claim handling
Effectively communicates with policyholders, agents, attorneys, and witnesses to gather information and provide highest possible level of customer service
Promptly investigates claims to determine exposure, works with appropriate experts and makes strategic recommendations
Utilizes appropriate resolution tactics (e.g., mediation, negotiation, denial, litigation or offer) to proactively drive outstanding results
Operates within the requirements of related state and/or the governing entity rules and regulations as well as internal claims handling policies and procedures
Ensures accuracy of data in claims system for compliance with applicable regulatory reporting
Provides knowledge transfer across the organization
Continuously seeks to improve technical skills by attending job related training and tracking current case law

Requirements

What you’ll need

Bachelor's degree (or equivalent combination of education and experience)
Minimum of 8 – 10+ years’ related claims handling experience involving complex litigation, reserving, settlement strategy, and high exposure claims.
Certification that meets the minimum standards of training, experience, and skill required. WCCA and WCCP preferred.
State Workers Compensation License (required in some branches).
Paralegal certificate from an accredited program preferred.
Excellent understanding of laws and jurisdictional restraints to manage claims.
Must be adept at learning new technology.
Flexibility to adapt to changes in a fast-paced environment.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Paid holidays throughout the calendar year
Bonus potential for all positions
Support for continued learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingcomplex litigationreservingsettlement strategyregulatory reportingdata accuracymediationnegotiationlitigationoffer

Soft Skills

communicationcustomer servicestrategic thinkingknowledge transferflexibilityadaptability

Certifications

Bachelor's degreeWCCAWCCPState Workers Compensation LicenseParalegal certificate