Claims Director – Commercial Auto

ICW Group

Claims Director providing strategic leadership for a high-performing claims organization at ICW Group. Driving regulatory compliance, operational efficiency, and superior claim outcomes across multiple locations.

Posted 5/6/2026full-timeSan Diego • California, Nevada, Pennsylvania • 🇺🇸 United StatesLead💰 $137,617 - $232,082 per yearWebsite

About the role

Key responsibilities & impact

Provides strategic leadership and operational oversight for a high‑performing claims organization
Accountable for driving enterprise‑level initiatives that strengthen regulatory compliance, elevate operational efficiency, and deliver superior claim outcomes
Optimizes processes, mitigates risk, and enhances the customer experience across the claim’s lifecycle
Plays a pivotal role in shaping claims strategy, fostering cross‑functional alignment, and ensuring a trusted, high‑performing carrier reputation
Builds strong cross‑functional partnerships with Underwriting, Risk Management, Actuarial, IT, Finance, and other internal stakeholders
Analyzes operational and system‑related challenges, presenting findings and recommendations to senior leadership
Oversees performance management, including goal setting, development planning, and coaching for direct reports

Requirements

What you’ll need

Bachelor’s degree (or equivalent experience and education required); advanced degree preferred
12–15+ years’ insurance claims leadership experience, including 5+ years managing leaders
Substantial progressive experience in commercial lines coverage relevant to the role, including one (or more) of the following areas: Property, Commercial Auto, Inland Marine, General Liability, or Workers’ Compensation
Proven expertise in leading, coaching and mentoring technical claims managers and professionals
Experience with diverse jurisdictions is highly desirable

Benefits

Comp & perks

Generous medical, dental, and vision plans
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support for continued learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementregulatory complianceoperational efficiencyrisk mitigationprocess optimizationperformance managementgoal settingdevelopment planningcoachingmentoring

Soft Skills

strategic leadershipcross-functional collaborationanalytical skillscommunicationrelationship building

Certifications

Bachelor's degreeadvanced degree