Customer Care Coordinator

ICW Group

Customer Care Coordinator providing customer support and improving service efficiencies at ICW Group. Collaborating with agency partners and maintaining data integrity for customer contact programs.

Posted 4/29/2026full-timeSacramento • California, Florida • 🇺🇸 United StatesJunior💰 $23 - $36 per hourWebsite

About the role

Key responsibilities & impact

Provide support directly or indirectly to agency partners
Respond to incoming calls and provides support via telephone, email, and other sources
Investigates customer questions and complaints, determines causes and resolves complaints
Maintains accurate record keeping and ensures integrity of data for the customer contact program

Requirements

What you’ll need

Associate’s degree from a two-year college required in Business Administration, Accounting or related field
Minimum 1 – 3 years of related experience and/or training required
Strong verbal and written communication skills
Demonstrated Intermediate Microsoft Office Suite skills including Outlook, Word, Excel, PowerPoint

Benefits

Comp & perks

Health insurance
401K retirement plans and company match
Paid Time Off
Paid holidays throughout the calendar year
Bonus potential for all positions
Opportunities for continued learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Office SuiteExcelWordPowerPointOutlook

Soft Skills

verbal communicationwritten communicationcustomer supportproblem-solvingrecord keeping

Certifications

Associate’s degree