Senior Manager, Customer Relations – Commercial Multiperil

ICW Group

Senior Manager overseeing claims operations and customer relations at ICW Group. Leading strategic initiatives to optimize claim processes and enhance customer experience.

Posted 4/29/2026full-timeSan Diego • California • 🇺🇸 United StatesSenior💰 $119,748 - $201,947 per yearWebsite

About the role

Key responsibilities & impact

Provide Strategic Leadership, Data Driven Decision Making, Operational Efficiencies, and Customer Focus
Develops and executes strategies that align audit, compliance, technical claims management, and support functions with organizational goals for claims performance
Drives initiatives that improve claim outcomes through process optimization and risk mitigation
Establishes metrics and KPIs to measure performance, operational efficiency, and compliance effectiveness
Leverages analytics and reporting tools to identify trends, gaps, and opportunities for improvement
Streamlines workflows and eliminates redundancies
Implements automation and technology solutions to enhance productivity and reduce cycle times
Monitors resource allocation and optimizes team performance
Ensures operational procedures support excellent customer experience while maintaining compliance and accuracy standards

Requirements

What you’ll need

Bachelor’s degree required (or equivalent combination of education and experience)
Minimum 10+ years’ claims experience required
Experience leading and supervising claims professionals
Experience with diverse jurisdictions is highly desirable
Adjuster Certification may be required depending upon role and jurisdiction (must be obtained within 6 months of hire if needed)

Benefits

Comp & perks

Generous medical, dental, and vision plans
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Professional development support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess optimizationrisk mitigationperformance metricsKPI developmentautomation solutionsclaims managementcompliance managementworkflow streamliningresource allocation

Soft Skills

strategic leadershipdata driven decision makingcustomer focusteam performance optimizationoperational efficiency

Certifications

Adjuster Certification