ICU Medical

Field Service Engineer

ICU Medical

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Tech Stack

Oracle

About the role

  • Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
  • Manage all field service operations within an assigned field service territory.
  • Drive to customer locations on a daily basis
  • Provide product testing, investigation and repair of devices at customer location
  • Electromechanical device installation for field-serviceable equipment
  • MedNet/LifeShield support
  • MedNet/LifeShield device configurations
  • Install MedNet/LifeShield drug libraries as needed
  • Provide customer Technical In-Service training
  • Register Oracle Service Requests via laptop
  • Implement hardware & software device updates via technical field projects
  • Provide billable (i.e. non-warranty) field repair services
  • Utilize the Field Service Basic Operating Procedures
  • Management of Test Equipment
  • Maintain inventory of field spare parts
  • Proper expensing of all travel costs
  • Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption

Requirements

  • Strong cGMP, process and product knowledge
  • Excellent verbal and written communication skills
  • Experience with programmable medical devices and software based medical systems
  • High School diploma or GED equivalent; Associate degree in a technical discipline, or the equivalent experience
  • Minimum of 3 years of experience in a technical vocation. Healthcare background preferred
  • Must be at least 18 years of age
  • Travel up to 25% away and 75% regional (2-hour drive).
  • Ability to use commercial air travel when necessary
  • Must be able to travel on short notice
  • Valid driver’s license
  • Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer site
  • Must be eligible for the corporate credit card
  • Ability to work overtime as needed
Benefits
  • Must be willing to work in a hospital environment, typically a Biomed work area
  • Must be willing to complete all requirements for 3rd party vendor credentialing (vaccinations, background checks, etc)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electromechanical device installationproduct testingdevice repairdevice configurationhardware updatessoftware updateswireless connectivity troubleshootinginventory managementtechnical trainingcGMP knowledge
Soft Skills
customer servicecommunication skillsresponsivenessproblem-solvingattention to detailadaptabilityteamworktime managementorganizational skillsleadership
Certifications
High School diplomaGEDAssociate degree in technical discipline