Clinical Nurse Consultant – Customer Success
ICU Medical
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Connecticut, Maine, Montana, New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Serve as the primary clinical contact for assigned post-implementation accounts.
- Provide timely responses to customer inquiries and proactively follow up to ensure satisfaction.
- Deliver customer-facing presentations and training as needed.
- Partner with Sales and professional services to develop strategies that enhance customer experience.
- Collaborate with the Implementation Team, Technical Support Center (TSC), and Global Complaint Management (GCM) to ensure coordinated post-go-live support.
- Ability to analyze infusion data
- Ability to analyze and interpret clinical reports across multiple infusion platforms
- Present data analysis and strategies to customer stakeholders to improve outcomes
- Create, implement, and monitor key performance indicators (KPIs) that drive long-term customer success.
- Provide clinical expertise to enhance the customer experience in support of customer satisfaction initiatives.
- Develop customer-facing tools, templates, and status reports for leadership and Professional Services.
- Maintain accurate and timely documentation of customer interactions, communications, and complaints in the business automation system.
- Maintain a deep understanding of ICU Medical’s infusion products and services to provide expert guidance and support.
Requirements
- BSN required
- Unrestricted [RN] nursing license required
- Unrestricted driver license required
- Minimum of 5 years acute care clinical experience, preferably in infusion therapy or related fields.
- Experience in clinical consulting, clinical informatics, or post-implementation support is highly desirable.
- Experience in clinical education and leadership is a plus
- Experience using Tableau is a plus
- Strong communication, presentation, and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM/business automation systems.
Benefits
- Up to [50 %] travel may be required for customer site visits, optimization, and support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisclinical reports interpretationkey performance indicators (KPIs)clinical consultingclinical informaticsclinical educationinfusion therapyacute care clinical experiencecustomer-facing presentationscustomer satisfaction initiatives
Soft skills
communication skillspresentation skillsinterpersonal skillscollaborationcustomer serviceproactive follow-upstrategic developmentexpert guidancedocumentationtraining
Certifications
BSNunrestricted RN nursing licenseunrestricted driver license