Senior Account Manager
ICS-digital
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £35,000 - £42,000 per year
Job Level
Senior
About the role
- Manage customer relationships across international digital campaigns, ensuring projects are delivered on time and to budget
- Support, nurture, grow and retain key clients by identifying opportunities to maximise their success and increase retention and revenue for the agency
- Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
- Achieve account growth by proposing and pitching relevant services to clients to increase cross-service adoption
- Lead by example to contribute to agency growth, identify training gaps, scope for innovation and facilitate knowledge-sharing
- Represent the agency at industry events
- Work in partnership with colleagues and clients in highly competitive industries and collaborate with the central Client Success function
Requirements
- Experience in a client-facing role with a digital marketing agency
- Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
- Strong written and verbal communication skills
- Case examples of successful pitching and/or upselling either individually or as a key part of a team
- Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
- Experience working with clients across a variety of sectors
- A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
- Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports
Benefits
- 33 days annual leave
- Birthday off work
- Work abroad policy (up to 30 days per year)
- Competitive pension scheme (matched up to 7%)
- Company and upsell bonus schemes
- Industry-leading Family Policies
- Hybrid, flexible working
- Life Assurance and private Bupa healthcare
- Regular team socials, events, education sessions to bring the whole agency together, both in and outside of work
- Free weekly breakfasts catered to all
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital marketingSEODigital PRContent marketingPaid Mediadata managementclient reporting
Soft skills
client relationship managementcommunicationcollaborationproblem-solvingstrategic thinkingcreativityintegrityaccountability