ICP

Director, Platform Management – Healthcare Technology, Value-Based Care & Payer Programs

ICP

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $140,300 - $180,000 per year

Job Level

Lead

Tech Stack

PMP

About the role

  • Lead the implementation, adoption, and ongoing success of Sellers Dorsey’s technology platform, ensuring clients realize measurable value and expanded use of services
  • Guide newly signed clients through technical integrations, onboarding, and trainings, focusing on platform fit into clinical workflows, population health management, and quality improvement programs
  • Bridge product development, delivery, client success, and relationship expansion with grounding in value-based care programs, payer incentives, and healthcare policy
  • Lead project management for client implementations, validation, and stand-up trainings; ensure time-to-value and launch predictability
  • Walk clients through technical integrations, data flows, and workflow design, ensuring the platform is embedded effectively within clinical, population health, and quality department operations
  • Monitor utilization, provide ongoing help/training, and develop success playbooks aligned to payer programs to ensure sustained adoption
  • Establish ROI frameworks, conduct quarterly business/value reviews (QBRs), and work with Marketing & Growth teams to showcase measurable client outcomes
  • Translate client feedback to Product/Analytics and lead team development, coaching, and operational excellence
  • Identify new client needs, coordinate with Growth/Sales for solution expansion, and align with cross-functional teams
  • Other duties as assigned

Requirements

  • Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or related field required
  • Master’s degree (MBA, MHA, MPH, or related) preferred
  • At least seven (7) years of progressive experience in healthcare technology, provider operations, or client success/delivery, with direct exposure to value-based care and payer programs
  • Background in implementing and managing Medicare, Medicaid, and Medicare Advantage programs, along with commercial incentive or payfor-performance contracts
  • Policy knowledge or applied experience in government-sponsored healthcare programs
  • Familiarity with EMR/EHR systems, claims and risk adjustment data, and analytics dashboards
  • Proficiency with project management and BI tools (Power BI, Excel, Jira, etc.)
  • Strong financial and operational acumen in risk-bearing/value-based models
  • Certifications such as Lean Six Sigma, PMP, or CSM preferred
  • Training in healthcare analytics/BI tools (e.g., Power BI) is desirable
  • Exceptional communication and stakeholder management skills, including executive-level client engagement (QBRs, ROI storytelling)
  • Ability to lead cross-functional teams and collaborate with Product, Growth, Legal, and Finance & Accounting