Analyst, Clinical Research Systems, Reporting
ICON plc
full-time
Posted on:
Location Type: Hybrid
Location: Chennai • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Recognize, exemplify and adhere to Accellacare's values
- Serve as the first point of contact for help desk incidents
- Interface with users to identify and support requests
- Lead quick win efforts and participate in organizational projects
- Interface with IT/Vendor teams to resolve issues
- Capture user feedback and provide input to management
- Review system data to identify training needs
- Coordinate development and review of training material
- Participate in system testing and engage with users for feedback
Requirements
- Recognize, exemplify and adhere to Accellacare's values
- First point of contact for all help desk incidents
- Interface with system users to identify requests and provide support
- Lead smaller quick win efforts and participate in projects
- Interface with IT/Vendor teams to evaluate and resolve issues
- Capture user feedback on system applications
- Proactively review system data and identify training needs
- Demonstrate increased understanding of business needs and priorities
- Actively participate in meetings and mentoring junior personnel
Benefits
- Competitive salary packages
- Annual bonuses reflecting performance goals
- Health-related benefits for employees and families
- Competitive retirement plans
- Life assurance
- Various annual leave entitlements
- Health insurance offerings
- Global Employee Assistance Programme
- Flexible country-specific optional benefits such as childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcommunicationmentoringuser supportproblem-solvingfeedback capturetraining needs assessmentproject participationorganizational skillsbusiness understanding