Patient Recruitment Associate

ICON plc

Patient Recruitment Associate supporting clinical research participation through patient engagement and database management. Collaborating with healthcare teams to enhance trial recruitment efforts.

Posted 7/29/2026contractWinston-Salem • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical research processes, patient recruitment, and effective communication to enhance participant engagement and ensure high-quality data management. Proficient in utilizing clinical trial management software and Microsoft Office Suite to maintain accurate records and support operational efficiency.

Highest-signal resume keywords

Clinical Research Site ExperiencePatient RecruitmentExcellent Communication SkillsOrganizational SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Trial Management SoftwareMedical TerminologyData EntryPatient SchedulingMultitasking Under Pressure

Soft Skills

Interpersonal SkillsProblem SolvingAttention to DetailBuilding RapportFollow-Up Skills

Tools & Technologies

Microsoft Office SuiteExcelWordOutlook

Industry Keywords

Life ScienceHealthcareClinical ResearchPatient ExperienceEnrollment Optimization

About the role

Key responsibilities & impact

Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
Review, enter, and edit patient information into clinical trial management software
Book patients into site schedulers ensuring that entries are accurate and up to date
Read and understand the purpose and inclusion/exclusion criteria for each protocol
Respond to all leads within a 24-hour time period
Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
Problem solve and create contingency plans to optimize enrollment
Effectively communicate the importance of research participation to volunteers
Provide an exceptional patient experience by building positive rapport and consistent follow-up
Strive to meet personal and team targets
Work in strict confidentiality in all forms including electronically, written forms, and verbal
Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Requirements

What you’ll need

Bachelors degree in life science, healthcare, or medical field
Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment
Experience in customer service, marketing, and/or sales (preferred)
Basic understanding of medical terminology
Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
Ability to multitask while working under pressure and with tight deadlines
Organizational skills with attention to detail
Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
Ability to work onsite in either Statesville, NC or Winston-Salem, NC 4 days per week

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways