Senior Learning and Development Specialist

ICON plc

Senior Learning and Development Specialist at ICON focused on training material development. Collaborating with teams to foster adoption of new processes and technologies.

Posted 7/29/2026full-timeBlue Bell • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management and training development, with a focus on creating educational materials and coordinating training sessions to enhance user adoption and operational efficiency. Proficient in mapping process workflows and utilizing tools like Agiloft for effective process automation.

Highest-signal resume keywords

Change ManagementTraining DevelopmentAgiloftProcess AutomationProsci Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementTraining DevelopmentProcess MappingUser Guide CreationE-Learning Module DevelopmentKnowledge ManagementProcess AutomationTask OrchestrationContract Lifecycle ManagementWorkflow Streamlining

Soft Skills

Strong CommunicationCollaborationQuick Learner

Tools & Technologies

AgiloftE-Learning ToolsPresentation SoftwareVideo Creation Tools

Certifications & Qualifications

ProsciADKAR

Industry Keywords

Pharmaceutical ExperienceOrganizational DevelopmentCross-Functional Team Collaboration

About the role

Key responsibilities & impact

Draft and coordinate change management plans including creation, drafting and organizing materials to be used for process education and system training sessions
Map streamlined process workflows across Legal, Procurement, and Policy Operations, to support process and system changes, and develop training and educational materials to drive adoption across R&D and other business teams
Build clear education and training materials for new process and software tools
Create easy-to-use user guides, presentations, videos, and e-learning modules
Coordinate training sessions, including scheduling, distributing invitations, and communicating session details to participants
Capture training outputs and develop comprehensive FAQs and knowledge-based documentation to support user adoption, knowledge retention, and ongoing operational efficiency

Requirements

What you’ll need

4+ years in change management, training, or organizational development
Familiarity with Agiloft and Contract Lifecycle Management (CLM) concepts is required
Preferred: task orchestration and process automation preferred
Pharmaceutical experience is helpful but not required
Proven ability to work independently from home and collaborate effectively on-site (Hybrid Role)
Strong communication skills with an ability to unite cross-functional teams
Quick learner
Certifications: Prosci, ADKAR, or similar training credentials are a plus

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways