Account Manager – Clinical Outcomes Assessments

ICON plc

Account Manager supporting Patient-Centered Outcome information growth at Mapi Research Trust. Managing client relationships and driving revenue in the clinical outcomes assessments field.

Posted 6/20/2026full-timeRaleigh • New York, North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

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Hard Skills

COA managementlicensinglinguistic validationelectronic implementationcontract managementRFI developmentRFP response developmentproject management

Soft Skills

communicationorganizational skillsrelationship buildingbusiness developmentproactive problem solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

pharmabiotechmedical devicePatient Centered SciencesCOA best practices

About the role

Key responsibilities & impact

Actively supports the growth and integration of service areas with ICON’s Patient Centered Sciences (PCS).
Proactively and independently expands knowledge base on constantly evolving industry trends and news and best practices.
Serves as expert in COA management field and guides COA developers and/or copyright holders toward COA best practices in licensing, linguistic validation, electronic implementation and copyright protection.
Continuously develops awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for PCS staff.
Drives understanding and awareness of PCS staff on the nature of COA author relationships and supports the building/broadening of these relationships.
Proactively develops new business opportunities and drives revenue growth through regular and meaningful communication.
Prepares and leads discussions with the assigned COA authors/copyright holders on the update and signature of contracts.
Manages a portfolio of active accounts; handling client communications, client outreach and RFI/RFP response development and coordination with all stakeholders across MRT and ICON as needed.
Coordinates distribution set-up for new COAs with internal teams
Coordinates with scientific leaders, project management teams, and other contributors (i.e. suppliers) to drive forward the creation of compelling and competitive proposals.
Such other duties and tasks as are allocated to you at the reasonable discretion of the Company

Requirements

What you’ll need

Bachelor’s Degree
Advanced English level
Sales and Business Development, minimum 2 years of experience.
Experience in pharma industry, COA field, Project Management, organizational skills is a plus.

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways