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About the role
Key responsibilities & impact- Independently manage relationships with a portfolio of investigator sites
- Support their engagement and performance across studies
- Act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations
- Contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively
- Build and maintain strong relationships with assigned sites, acting as their central ICON contact across multiple studies
- Support sites in resolving operational issues, coordinating with internal teams to provide timely solutions
- Gather and synthesize site feedback to inform feasibility assumptions, protocol design, and process improvements
- Monitor site-level performance metrics and collaborate with study teams to address recruitment or quality challenges
- Contribute to the design and delivery of engagement activities and communications to enhance the site experience
- Share best practices with colleagues and support onboarding of new Site Partners as needed
Requirements
What you’ll need- Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience
- Experience in site-facing roles, site management, or clinical operations within CRO, pharma, or healthcare
- Strong communication, relationship-building, and problem-solving skills
- Good understanding of site operations and factors influencing recruitment and quality
- Organized and proactive, with the ability to manage multiple sites and competing priorities
- Collaborative team player with a commitment to delivering a high-quality site experience
Benefits
Comp & perks- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical researchsite managementclinical operationsperformance metricsprotocol designfeasibility assumptionsoperational issue resolution
Soft Skills
communicationrelationship-buildingproblem-solvingorganizationalproactivecollaborativeteam player
Certifications
Bachelor's degree in life sciencesBachelor's degree in healthcareBachelor's degree in businessequivalent clinical research experience