Business System Adoption Specialist

ICON plc

Business System Adoption Specialist managing user adoption and support materials for systems in a global healthcare research organization. Collaborating with cross-functional teams to enhance clinical system capabilities and user experience.

Posted 6/12/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
Support clinical systems BSO and change management functions by contributing to process development, training, and change management.
Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
Responsible to supporting the education and awareness of available support resources for the end users

Requirements

What you’ll need

Bachelor’s Degree or international equivalent preferred, advanced degree preferred
4+ years of experience in business analysis, stakeholder engagement, change management
3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred
Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus
Experience in training, teaching, presenting with strong communication skills
Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
Ability to navigate complex challenges with a solution-oriented mindset
Experience with communication and presentation to cross-functional audiences
Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysischange managementclinical trial managementregulatory reportingvendor managementtrainingpresentation skillsstakeholder engagementuser adoption strategiesprocess development

Soft Skills

communication skillssolution-oriented mindsetcollaborationproblem-solvinginterpersonal skillsorganizational skillsadaptabilitymatrixed environment navigationend-user engagementstrategic thinking