Manager, Client Engagement

ICON plc

Manager, Client Engagement in clinical research focusing on patient recruitment and retention strategies. Collaborating with clients and internal teams to improve recruitment and engagement outcomes.

Posted 6/10/2026full-timeReading • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and implement strategies to enhance patient recruitment and retention, leveraging multiple service line capabilities to address protocol‑specific challenges
Act as a key client partner, delivering customised recruitment and retention approaches aligned to patient insights and study requirements
Collaborate with internal teams, including PRR specialists and operational functions, to ensure aligned and effective service delivery
Support the development and execution of multi‑channel recruitment and engagement solutions, including site‑specific strategies, digital outreach, and patient‑centred services
Monitor client feedback and performance metrics, including enrolment and engagement data, to identify opportunities for optimisation
Manage key markets as the primary point of contact, ensuring timely recommendations to support patient enrolment and retention
Drive continuous improvement across client service delivery, supporting innovative approaches that enhance patient experience and recruitment outcomes
Support budget development, contribute to Bid Defence meetings, and help retain patient recruitment and retention scope

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field
Proven experience in client/ account management within the clinical research industry, managing multiple studies or client accounts
Direct experience supporting and analysing patient recruitment, retention, and/or site engagement strategies within clinical trials, with the ability to interpret enrolment and engagement metrics to optimise performance
Experience working cross functionally with Business Development, Clinical, and Operations teams to deliver study outcomes
Experience contributing to budget development, bid defence activities, and scope management
Willingness to travel as required (approximately 25%)

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient recruitmentpatient retentionclient managementperformance metrics analysisbudget developmentbid defencesite engagement strategiesenrolment metrics interpretationmulti-channel recruitment solutions

Soft Skills

collaborationcommunicationclient partnershipcontinuous improvementstrategic thinking

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in MarketingBachelor’s degree in Life Sciences