ICON plc

Manager, Site Resourcing

ICON plc

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Act as a single point of contact between Accellacare, Alliance Partner, and the Sponsor to drive the successful development and implementation of site support specialists, report key metrics, and resolve challenges as they arise
  • Provide strategic oversight of Site Support Resourcing, monitor Site Support Leads, and CTAs Specialist progress and ensure tasks are completed in a timely manner
  • Ensure appropriate legal agreements are in place for project execution
  • Lead planning of staff deployment including, training, startup, sponsor interactions, and close out
  • Lead strategy related discussions with Sponsor, including contract deliverables, budget allocation, and performance metrics
  • Drive process improvement, efficiencies and technological development to meet KPIs and delight customers, sites, and team members
  • Work in an integrated model within the study team, liaising with Oversight Manager, PD, PM, CTLs, SELs and CTM
  • Ensure country regulations are followed per SOW
  • Understand assigned protocol and lead creation/coordination of quality and quantity of ROI
  • Provide feedback to management on the effectiveness of the activities for each project
  • Ensure study materials are saved and filed appropriately to ensure 100% compliance
  • Financial oversight including unit trackers, invoices, and follow-up to sponsors and sites, budgeted vs. actuals, and reporting to clients and forecasting
  • Work along with Strategic Partners for staff allocation for specific assignments
  • Provide Project Management and People Leader Oversight for all aspects of contracted projects
  • Responsible for full rollout and training on the official ASR work model to include KPI development, conflict of interest management, case study development, ethics oversight, and compliance of new processes
  • Revenue tracking, management of full-service studies, frequent forecast changes, and metrics reporting

Requirements

  • 3+ years of site management experience in a clinical research environment
  • Proven ability to serve as a primary point of contact between internal teams, strategic partners, and sponsors, effectively driving alignment, communication, and issue resolution
  • Demonstrated knowledge of contract management and financial management, including invoice oversight, change orders, and budget vs. actual analysis
  • Strong strategic oversight of resourcing models, timelines, and deliverables
  • Strong communication, organizational, and stakeholder management skills
  • Bachelors degree
Benefits
  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
site managementcontract managementfinancial managementbudget analysisKPI developmentprocess improvementmetrics reportingtrainingproject managementcompliance
Soft Skills
communicationorganizationalstakeholder managementstrategic oversightissue resolutionteam leadershipproblem-solvingcollaborationfeedback provisioncustomer service
Certifications
Bachelor's degree