Support Engineer

• Provide first-line support for Interactive Response Technology (IRT) systems used in clinical trials, troubleshooting technical issues and resolving queries.
• Collaborate with internal teams and external vendors to ensure timely resolution of IRT-related issues.
• Monitor IRT system performance and data accuracy to ensure smooth operation during clinical trials.
• Maintain system documentation, user guides, and training materials for IRT-related processes.
• Support system validation, testing, and upgrades to maintain compliance with regulatory standards and ensure optimal functionality.

Ops Support Analyst I, IRT

Production Support Analyst – Automation Solutions

Project Support Analyst I, IRT

IoT Support Engineer