Site Contracts Portfolio Manager
ICON plc
full-time
Posted on:
Location Type: Hybrid
Location: Blue Bell • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for managing specific client partnership for the site contracts delivery, including portfolio level point of contact for internal and external stakeholders, managing performance activities and required KPIs for portfolio, pipeline monitoring, portfolio level metric reporting, preparing and updating portfolio templates, establishing portfolio level processes and procedures, and delivering training on client specific processes.
- Manages partnerships and working relationships at portfolio level for clients and/or projects.
- Defines, manages, and executes the site contract and budget strategy for assigned clients within study and portfolio level timelines to meet client deliverables.
- May be responsible for the fiscal management of allocated services with assigned clients including department budgeting and cost management, proposal/budget/RFP reviews, revenue recognition, units billing, identifying out of scope activities, and preparing change in scope documentation as required.
- Provide review of Master Services Agreement and/or Work Order review for site contracts for assigned portfolio as needed.
- May be responsible for support inputs into sales processes, i.e. maintenance of materials for RFIs, RFPs, or bid defense meetings, bespoke materials, and other ad hoc bid defense meeting attendance.
- Works closely and proactively with client to actively lead, develop, support, and contribute to the continuous improvement of client specific processes and procedures.
- Ensure consistency in adoption and implementation of client processes and expectations across site contracts team working on client portfolio.
- Accountable for site contracts team efficiency and adherence to portfolio specific standard operating procedures (SOPs), work instructions(WIs), project instructions, timelines, quality check processes, and study budgets for assigned portfolio clients.
- Provides portfolio level progress reporting, KPIs, and metrics to clients for site contracts activities.
- Monitors and assists with resourcing management at portfolio level to ensure required resources are available for projects to meet project and/or portfolio timelines and deliverables.
- Delivers training on client specific processes to site contracts negotiators and/or site contracts leads assigned to the portfolio.
- Ensures process and delivery consistency across designated portfolios and/or projects.
- May support portfolio level stakeholders, both internally and externally, in writing partnership manuals and/or governance plans.
- Supports Senior Site Contracts Portfolio Manager, Contracts Managers, and/or Director, Site Contracts as needed.
- Participates in initiatives to support improvement of client partnerships.
- Leads and/or participates in departmental and interdepartmental initiatives and process improvements, as assigned.
- Completes all required project, client, department, and ICON trainings on time and adheres to the applicable SOPs, processes, and procedures.
Requirements
- Bachelor's Degree
- 6-9 years of experience in a Clinical Research environment
- Demonstrates leadership skills and the ability to energize and develop others.
- Creates an environment of teamwork and has the ability to establish and maintain good relationships internally and externally.
- Operates independently with a willingness and ability to make decisions with minimal oversight and support.
- Utilizes robust critical thinking to resolve issues and make rational judgements.
- Able to effectively communicate with internal and external customers within all levels of the organization.
- Highly detail oriented with careful attention to detail.
- Ability to effectively organize, prioritize, and plan for competing priorities, including strong time management skills.
- Excellent oral and written communication skills.
- Strong attention to detail.
- Great interpersonal and communication skills.
- Confidence in dealing with external and internal clients.
- Exhibits extensive competency in Microsoft Office Suite applications (i.e. Word, Excel, Powerpoint, Outlook).
Benefits
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget managementKPI managementportfolio managementcontract negotiationfiscal managementchange managementproject managementprocess improvementtraining deliverycritical thinking
Soft skills
leadershipteamworkrelationship buildingindependent decision makingcommunicationattention to detailorganizational skillstime managementinterpersonal skillsproblem solving
Certifications
Bachelor's Degree