Director

• Lead the development, implementation, and optimization of centralized operations to support global delivery.
• Build, scale, and manage high-performing teams, ensuring effective alignment with business goals and operational standards.
• Drive initiatives focused on process improvement, change management, and continuous enhancement of service quality and efficiency.
• Partner with global and regional stakeholders to ensure predictable outcomes, effective risk management, and seamless project execution.
• Provide strategic direction and mentorship to people managers and team leads, fostering a culture of collaboration, accountability, and innovation.
• Contribute to organizational transformation initiatives by identifying opportunities for process automation and technology adoption.
• Represent the function as a senior counterpart to internal and external partners, promoting best practices and operational excellence.

Director, FSA

Senior Director – Technology Delivery Lead

Director – Cloud and Application Development