Ensure client satisfaction by acting as the Client's main contact in all matters regarding ICON Laboratory Services (ILS)
Attend and represent ILS at Client meetings
Manage studies in accordance with Good Clinical Practice
Provide Clients with regular study updates and communicate study progress to Clients and PM Leadership in a responsible and professional manner
Represent Project Management at internal interdepartmental meetings or interdivisional meetings within ICON
Help train more junior PMs
Act in an advisory role to those less experienced on the team
Work to enhance team tools and practices by actively recommending suggestions for improvements in efficiency
Serve as the tactical site supervisor for project manager in the absence of a Team Lead for work related and administrative tasks
Take on additional responsibilities to enhance the overall PM Team tools and Practices, as defined by Management.
Requirements
Bachelor's degree or local equivalent in Science, Business or related Field
Minimum of 2 years of experience working in a clinical laboratory, clinical trials, or customer management/account management role in a life sciences related organization
Minimum of 1 years of Project Management experience in a service area serving clinical trials, such as IVRS, Clinical Supplies Packaging and Distribution, Medical Imaging, Data Management, or Electronic Data Capture.
Working familiarity with Word, Excel, PowerPoint
Excellent English Oral and Written Communications
Ability to Multi-Task
Ability to remain composed and professional in stressful situations, performing effectively with shifting priorities, workload and external pressures.
Excellent Presentation Skills
Organizational Agility
Ability to work with, and maintain the confidentiality of customer proprietary information.
Mastery in following established processes and use of all laboratory PM tools (e.g. configuring laboratory databases, tracking results, ordering supplies, )
Knowledge and familiarity with the clinical trials industry
Ability to successfully perform job functions with little or no supervision
Ability to effectively apply learned principles to broader situations.
Benefits
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.