Support Engineer

• Provides assistance to internal and external clients with focus on ensuring quality, efficiency and improved profitability.
• Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests.
• Resolves complex customer inquiries and requests appropriately and efficiently maintaining strong client relationships.
• Perform project support activities in a manner that is in adherence with ICON SOPs and appropriate regulations.
• Resolve critical/complex requests made by ICON HelpDesk.
• Provide critical input to Project Management for proactive resolutions and improvements.
• Liaise with internal and external clients on project support related matters.
• Maintain confidentiality of project information as appropriate.

Project Support Analyst I, IRT

Ops Support Analyst I, IRT

Production Support Analyst – Automation Solutions

IoT Support Engineer