Project Support Analyst I, IRT

ICON plc

full-time

Posted on: 10/10/2025

Location Type: Office

Location: Chennai • 🇮🇳 India

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Mid-LevelSenior

SQL

About the role

Provides assistance to internal and external clients with focus on ensuring quality, efficiency and improved profitability.
Provides new and existing customers with the best possible service in relation to inquiries, suggestions and requests.
Resolves complex customer inquiries and requests appropriately and efficiently maintaining strong client relationships.
Perform project support activities in a manner that is in adherence with ICON SOPs and appropriate regulations.
Resolve critical/complex requests made by ICON HelpDesk.
Provide critical input to Project Management for proactive resolutions and improvements.
Liaise with internal and external clients on project support related matters.
Maintain confidentiality of project information as appropriate.

3+ years of experience in Clinical Domain / Clinical Trial
Bachelor degree completed - Administration, Engineering, International Business or related.
Customer service oriented and able to communicate efficiently in English.
English advanced
SQL knowledge, desirable but not a must.
At least 1 year of experience working projects or administrative roles.

Benefits

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.