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Bilingual Inbound/Outbound Telephone Associate
Icon HealthBilingual Inbound/Outbound Telephone Associate facilitating communication between patients and medical staff. Booking appointments and processing medical information in a fully remote role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, both verbal and written, with a focus on empathy and professional phone etiquette. Proficient in managing patient interactions and utilizing technology for appointment scheduling and record management.
Highest-signal resume keywords
Bilingual - SpanishHealthcare ExperienceEHR SystemsData EntryProfessional Phone Etiquette
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SchedulingPatient RegistrationInsurance VerificationMedical Record Preparation
Soft Skills
EmpathyVerbal CommunicationWritten CommunicationProfessionalismInterpersonal Skills
Tools & Technologies
Phone SystemsEmailDocumentation Management SystemsEHR Systems
Certifications & Qualifications
HS Diploma or Equivalent
Industry Keywords
HealthcarePatient LiaisonReferral ProcessingDemographic Information
About the role
Key responsibilities & impact- Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries.
- Booking, canceling, and rescheduling patient appointments.
- Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients.
- Processing referrals, preparing and scanning medical records, and performing data entry.
- Acting as a liaison between patients, medical staff, and other departments.
- Other Duties as assigned
Requirements
What you’ll need- Bilingual - Spanish Required
- HS Diploma or Equivalent
- Healthcare Experience a Plus!
- Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction.
- Comfort with technology including phone systems, email, documentation management systems, EHR systems
Benefits
Comp & perks- Yearly Salary Commensurate with Experience