Insurance Authorization Coordinator

Icon Health

Referral Coordinator managing insurance authorizations and patient referrals for Icon Health's Ortho Pass program. Ensuring effective communication and workflow coordination in a patient-centered environment.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Set up process and workflow to obtain insurance prior authorizations (primary responsibility)
Receive, track, and process incoming referrals from primary care providers and partner organizations.
Process insurance authorizations for outbound referrals, including submitting documentation and managing denials or appeals.
Verify insurance and referral information to ensure completeness, accuracy, and compliance.
Communicate updates to referring providers and maintain clear, timely feedback loops to support continuity of care.
Schedule patient appointments with OrthoPass clinicians, ensuring alignment between provider availability and patient needs.
Manage scheduling logistics for urgent or complex cases requiring additional coordination.
Maintain up-to-date and accurate records in the EHR and referral tracking systems.
Partner closely with operations, clinical, and provider relations teams to ensure smooth handoffs and proactive issue resolution.
Identify and escalate barriers to care access or workflow bottlenecks, recommending process improvements as needed.
Support reporting and quality improvement initiatives related to referral timeliness, patient engagement, and access metrics.

Requirements

What you’ll need

2–3 years processing insurance prior authorization referrals (REQUIRED)
Excellent written and verbal communication skills; comfortable engaging patients and providers by phone and electronically.
Strong time management and attention to detail; able to manage multiple patient cases simultaneously.
Familiarity with EHR systems, referral management tools, and HIPAA compliance.
Resourceful, proactive, and comfortable resolving scheduling or documentation barriers quickly.
Patient-centered approach with a calm and compassionate demeanor.
Background in musculoskeletal, primary care, or specialty care coordination (Preferred).

Benefits

Comp & perks

Comprehensive health insurance
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance prior authorization processingreferral managementdocumentation managementinsurance verificationscheduling logisticsquality improvement initiativespatient engagement metrics

Soft Skills

written communicationverbal communicationtime managementattention to detailproblem-solvingresourcefulnessproactive approachpatient-centered approachcalm demeanor