Manager, Patient Outreach – Engagement

Icon Health

Manage patient outreach and engagement at Icon Health, a provider of value-based MSK care. Develop campaigns and optimize patient interactions across various channels.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and manage multi-channel outreach campaigns
Create personalized education materials and automated communication strategies
Lead patient journey mapping initiatives
Optimize first-call resolution models
Address and resolve patient complaints and concerns
Support hiring, training, and management of a team of patient outreach coordinators
Conduct regular call audits and quality reviews
Review quality management frameworks
Train and mentor staff on patient interaction protocols
Work with product and clinical leadership to improve patient outreach workflows
Monitor and report on key engagement and operational metrics

Requirements

What you’ll need

Bachelors Degree in healthcare administration, human services, public health, community health, or business preferred
5+ years of experience in healthcare operations, healthcare marketing, or patient engagement
Experience with value based programs and D2C healthcare products is a plus
Experience in leading projects, managing programs, and supervising staff
Proficiency in Google Suite, electronic medical records (EMR), and CRM software
Ability to tailor communication strategies to align with patient health literacy, cultural values, and behavioral cues

Benefits

Comp & perks

Fully Remote Opportunity
Some Travel May be Required
Equal employment opportunities to all employees
Prohibits discrimination and harassment
Important Notice: Protect Yourself from Recruitment Fraud
Live Interviews: multi-stage process
Privacy: no sensitive information requested

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient journey mappingfirst-call resolutionquality management frameworkspatient interaction protocolshealthcare operationshealthcare marketingpatient engagementvalue based programsD2C healthcare productsprogram management

Soft Skills

leadershipteam managementcommunication strategiesproblem solvingmentoringtrainingcultural awarenessbehavioral cuesorganizational skillsconflict resolution

Certifications

Bachelors Degree in healthcare administrationBachelors Degree in human servicesBachelors Degree in public healthBachelors Degree in community healthBachelors Degree in business