Icon Health

Bilingual Care Coordinator – Vietnamese, English

Icon Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $52,000 per year

About the role

  • As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan.
  • This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms.
  • You will become the right hand person of the Clinician and a trusted advocate for the patient.
  • Build trust with patients with an empathetic attitude and working knowledge of healthcare.
  • Communicate and collaborate with external office staff as well as other members of the Icon clinical team.
  • Prioritize the patient experience navigating their MSK care journey with unparalleled customer service.
  • Complete tasks as directed by clinician in a fast-paced environment.

Requirements

  • At least 3 years of customer service in a healthcare setting
  • Ability to use multiple digital tools for record keeping and patient care directives
  • Excellent interpersonal skills and ability to engage patients
  • Ability to effectively communicate with other members of the Icon Team
  • Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
  • Ability to problem solve independently and “think on your feet” as needs arise
  • MUST BE BILINGUAL ENGLISH AND VIETNAMESE
Benefits
  • 401k
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillsempathycommunicationcollaborationcustomer serviceproblem solvingflexibilityadaptabilitytrust buildingindependence