Bilingual Care Coordinator
Icon Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $52,000 per year
About the role
- Supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan
- Involves both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms
- Build trust with patients with an empathetic attitude
- Communicate and collaborate with external office staff as well as other members of the Icon clinical team
- Prioritize the patient experience navigating their MSK care journey with unparalleled customer service
- Complete tasks as directed by clinician in a fast paced environment
Requirements
- At least 3 years of customer service in a healthcare setting
- Ability to use multiple digital tools for record keeping and patient care directives
- Excellent interpersonal skills and ability to engage patients
- Ability to effectively communicate with other members of the Icon Team
- Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
- Ability to problem solve independently and “think on your feet” as needs arise
- MUST BE BILINGUAL ENGLISH AND SPANISH
Benefits
- 401k
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathetic attitudeexcellent interpersonal skillseffective communicationcustomer serviceproblem solvingflexibilityability to handle pressureindependent thinkingtrust building