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Finance Support Officer
ICMPCampus Finance Support Officer managing student debt, billing, collections and reconciliations for SAE, a UK creative media education provider. Supporting London campus students and finance teams with queries, reporting and payment resolution.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit control and accounts receivable management, with strong negotiation and query resolution skills. Proficient in financial reporting and reconciliation, particularly using Sage and Excel, while effectively addressing student finance queries and managing outstanding debts.
Highest-signal resume keywords
Credit Control ManagementAccounts Receivable ExpertiseSage Accounting ProficiencyExcel Reporting SkillsNegotiation and Query Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ControlAccounts ReceivableFinancial ReportingReconciliationDebt CollectionInvoice ManagementData ManagementProcess ImprovementInternal ControlsCultural Awareness
Soft Skills
Articulate CommunicationPersuasivenessCooperative TeamworkFlexibilityNegotiation
Tools & Technologies
SageMicrosoft OfficeGoogle WorkspaceSLC PortalStudent Management System
Certifications & Qualifications
AAT QualificationEnhanced DBS Disclosure
Industry Keywords
UK Funding AgenciesStudent FinanceCredit Control ProceduresBillingCollections
About the role
Key responsibilities & impact- Manage the complete lifecycle of student debt
- Support timely billing, effective collections, accurate reporting and resolution of outstanding balances
- Address student finance queries through the finance inbox
- Chase outstanding debt and provide regular reports to the finance team
- Follow up on missed payment plans and collect payments on-site, by telephone and email
- Update the SLC portal for changes of circumstances and clear old queries
- Address government agency payment terms and funding gap issues
- Resolve or escalate tuition fee disputes and shortfalls
- Participate in financial projects for ICMP and SAE
- Prepare month-end credit control reports after reviewing student debt
- Participate in month-end closing and reconcile Sage with the Student Management System
- Post receipts and perform credit control and reconciliation tasks
- Raise invoices, prepare reports, collaborate with the general ledger and resolve queries
- Work cooperatively and flexibly with campus and team members during absences and workload peaks
Requirements
What you’ll need- Based at SAE London Campus
- Permanent, full-time role of 37 hours per week
- Salary up to £30,756 depending on experience
- Full working rights for the UK
- Proven success in a credit control and accounts receivable role
- Articulate and persuasive credit controller skills with cultural awareness
- Excellent negotiation and query resolution skills
- Strong understanding of receivables and collection procedures
- Proficient with technology, databases, office software, Microsoft Office/Google and data management systems
- Proficient in Excel for reporting
- Experience working with internal controls and process improvements
- Knowledge and experience with UK Funding Agencies and the SLC portal is desired
- Knowledge and experience with Sage accounting packages is desired
- Previous accountancy experience is desired
- Part or full AAT qualification is desired
- Successful candidates must obtain a satisfactory enhanced DBS disclosure
Benefits
Comp & perks- Long Service Award Policy
- Enhanced Maternity and Adoption Pay
- Healthcare Cash Plan via Healthshield
- Employee Assistance Program
- Auto-Enrolment Pension scheme with Royal London; ADE will match contributions up to 3% of salary
- Cycle to work scheme
- Life Assurance (Legal & General)
- Enhanced Paternity Pay
- Occupational Sick Pay
- Group Income Protection (Legal & General)
- Season Ticket Loans
- Staff Discounts – Short Courses 2025-2026
- 3 business closure days in addition to 33 days of entitled AL inclusive of public/bank holidays