Customer Service, Logistics Representative
ICL Group
full-time
Posted on:
Location Type: Office
Location: Gdansk • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and process sales orders, purchase orders, subcontracting orders, and related inquiries.
- Communicate with customers regarding delivery dates, shipping schedules, product availability, order confirmations, and documentation.
- Track order status and proactively inform stakeholders of any changes.
- Organize day‑to‑day logistics activities for bulk and packed goods shipped via vessel, truck, or container.
- Ensure all shipping and export documentation is completed, archived, and compliant.
- Coordinate sample requests, loading requirements, and shipping instructions.
- Check credit limits in relation to order release.
- Support debtor collection by reminding customers of overdue invoices.
- Create purchase orders and service entry sheets for third‑party services.
- Manage billing processes, including debit and credit notes.
- Record and follow up on complaints and non‑conformities.
- Monitor stock levels at external depots, reconcile discrepancies, and coordinate with service providers.
- Follow ISO and SOX‑compliant procedures.
- Contribute to continuous improvement and quality assurance initiatives.
- Serve as a communication link between customers and the sales team.
- Provide backup support to other team members when required.
Requirements
- 5–10 years’ experience in customer service, logistics, supply chain, or similar role.
- Strong understanding of logistics concepts, transport modes, bulk and container cargo, INCOTERMS, and export processes.
- Knowledge of Customs regulations.
- Solid understanding of the Order‑to‑Cash process and financial impacts such as credit limits.
- Proficiency in SAP (SD, MM, IM) and Microsoft Office, especially Excel.
- Excellent English communication skills; Dutch is a strong advantage.
- Proactive problem solver with the ability to work independently with minimal supervision.
- Customer‑focused, collaborative, and culturally aware.
- Flexible and adaptable to shifting demands and daily operational changes.
Benefits
- Reasonable accommodations to applicants with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logisticssupply chainOrder-to-Cash processexport processesCustoms regulationscredit limitscontinuous improvementquality assurance
Soft skills
customer-focusedcollaborativeproactive problem solverindependent workflexibleadaptableexcellent communicationculturally aware