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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Maximo Level 1 support services, including incident logging, troubleshooting, and user guidance. Proficient in Maximo Development and Configuration, with a focus on integrating external systems and optimizing business processes.
Highest-signal resume keywords
Maximo Level 1 SupportMaximo DevelopmentIntegration with SAP and PeoplesoftCertified Maximo 7 PractitionerPython or JavaScript Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident LoggingTroubleshootingUser GuidanceMaximo ConfigurationBusiness Process DesignFirst Contact ResolutionMetrics TrackingAutomation ScriptingCustom ImplementationsKnowledge Base Management
Soft Skills
Clear CommunicationEmpathyProfessionalism
Tools & Technologies
MaximoSAPPeoplesoft
Certifications & Qualifications
Certified Maximo 7 Practitioner
Industry Keywords
Facilities ManagementTiered Support StructureService RequestsCustomer SatisfactionTroubleshooting Documentation
Tech Stack
Tools & technologiesJavaScriptPython
About the role
Key responsibilities & impact- Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
- Log all incidents and service requests accurately in the appropriate systems
- Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
- Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).
- Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference
- Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols
- Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources
- Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction
- Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency
- Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements
- Maintain professionalism, clear communication, and empathy— this Tier 1 is the “face of Maximo MRO at Bombardier”
Requirements
What you’ll need- 2+ years of experience providing Maximo Level 1 support services
- 2+ years Maximo Development/Configuration/Functional use Experience in Facilities Management
- Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft
- Experience with custom implementations to the Maximo COTS model
- Certified Maximo 7 or MAS practitioners
- Familiarity with adjusting automation scripts in Python or JavaScript
- Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.
- As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities
- Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ICF Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1969 💼 Consulting 🏛️ Government 🏥 Healthcare 💰 $29M Grant on 2023-03 Consulting
- Government
- Healthcare ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience. Senior Maximo Support Specialist 🔥 8 minutes ago ⚔️ Virginia – Remote 💵 $119.3k - $202.8k / year ⏱ Part Time 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
- Log all incidents and service requests accurately in the appropriate systems
- Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
- Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).
- Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference
- Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols
- Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources
- Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction
- Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency
- Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements
- Maintain professionalism, clear communication, and empathy— this Tier 1 is the “face of Maximo MRO at Bombardier” 🎯 Requirements
- 2+ years of experience providing Maximo Level 1 support services
- 2+ years Maximo Development/Configuration/Functional use Experience in Facilities Management
- Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft
- Experience with custom implementations to the Maximo COTS model
- Certified Maximo 7 or MAS practitioners
- Familiarity with adjusting automation scripts in Python or JavaScript
- Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.
- As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities
- Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Travel Representative 🔥 14 hours ago Leisure Life Travel 51 - 200 ✈️ Travel 🏨 Hospitality Website LinkedIn All Job Openings Remote Customer Service Representative for Leisure Life Travel assisting clients with travel planning and bookings. Providing information on destinations, pricing, and managing reservations with remote work flexibility. 🇺🇸 United States – Remote 💵 $1.3k - $6.5k / month ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Senior Maximo Support Specialist 🔥 17 hours ago ICF 5001 - 10000 🏥 Healthcare 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Provide Level 1 Maximo support services, troubleshooting user requests and managing incidents for Bombardier. Collaborate with Tiered support teams to ensure efficient issue resolution workflows. 🇺🇸 United States – Remote 💵 $119.3k - $202.8k / year 💰 $30M Grant on 2021-03 ⏱ Part Time 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support – Inbound Phone Calls – Insurance Tool 🕒 Yesterday ModSquad 10,000+ employees 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Support role providing inbound support for a tech company during times insurance agents are unavailable. Positions available in various states across the US. 🇺🇸 United States – Remote ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative, Live Chat Support 🕒 3 days ago ACCIONA 10,000+ employees ⚡ Energy 🏗️ Construction 🚗 Transport Website LinkedIn All Job Openings Entry Level Customer Service Representative at ACCIONA INNOVATIONS providing customer support via live chat. Responsible for data management and resolving customer inquiries with accuracy and efficiency. 🇺🇸 United States – Remote 💵 $30 - $40 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Marketing Support Specialist 🕒 3 days ago Summit Wash Holdings 501 - 1000 🚘 Automotive 👥 B2C Website LinkedIn All Job Openings Marketing Support Specialist supporting marketing team and fleet account program for Summit Wash Holdings. Ideal for organized detail-oriented individuals managing multiple marketing initiatives. 🇺🇸 United States – Remote 💵 $25 - $30 / hour 💰 $200M Debt Financing - Summit Wash Holdings on 2024-05 ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs