ServiceNow Business Analyst

ICF

ServiceNow Business Analyst supporting federal government clients by managing business requirements. Collaborating with technical teams to deliver effective solutions on the ServiceNow platform.

Posted 7/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $67,355 - $114,503 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting business and functional requirements, translating them into user stories and process maps, and facilitating Agile ceremonies. Proficient in using ServiceNow, JIRA, and Confluence to support project delivery and stakeholder communication.

Highest-signal resume keywords

Business AnalysisServiceNow Platform ExperienceAgile MethodologiesRequirements GatheringDocumentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisRequirements GatheringUser Story DevelopmentProcess MappingTest Case CreationDefect TrackingWorkflow AnalysisAgile MethodologiesJoint Application Design (JAD)End-User Support

Soft Skills

Effective CommunicationFacilitation SkillsCollaboration

Tools & Technologies

ServiceNowJIRAConfluenceDiagramming Tools

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Federal ContractClient Facing SolutionsAgile Development Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Work with government stakeholders to gather, document, and validate business and functional requirements.
Translate business needs into user stories, workflows, process maps, and functional specifications.
Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects.
Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence
Analyze existing business processes and recommend improvements using ServiceNow best practices.
Communicate effectively with a wide variety of technical and non-technical audiences.
Create and maintain documentation including BRDs, process flows, SOPs, and training materials.
Assist with backlog grooming, sprint planning, and Agile ceremonies.
Use diagramming tools to create mockups, workflows to elicit requirements
Facilitate workshops, meetings, demos, and UAT sessions with business users.
Support testing activities including test case creation, defect tracking, and validation.
Provide end-user support and training when needed.

Requirements

What you’ll need

Bachelor’s Degree
4+ years of experience as a Business Analyst in a fast-paced client facing solution delivery environment.
4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback.
4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence
1+ years of experience with ServiceNow platform capabilities and workflows.
1+ years of experience with Agile/Scrum methodologies.
Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply
Candidates must be able to obtain and maintain a Public Trust with the government
Candidate must reside in the U.S., be authorized to work in the U.S.

Benefits

Comp & perks

Reasonable Accommodations are available
Excellent oral and written communication skills
Professional development opportunities