Business Analyst – ServiceNow, High Level Clearance

ICF

Business Analyst role to support ServiceNow delivery for enterprise modernization efforts. Collaborate with stakeholders to translate business needs into clear requirements in a federal environment.

Posted 7/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $67,355 - $138,549 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in requirements elicitation, documentation, and analysis within Agile environments, particularly in supporting ServiceNow and enterprise workflow platforms. Proficient in collaborating with cross-functional teams to ensure clarity and alignment on business needs and technical specifications.

Highest-signal resume keywords

Requirements ElicitationAgile MethodologiesServiceNow SupportUser Story DocumentationStakeholder Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Requirements AnalysisUser Story WritingAcceptance Criteria DevelopmentProcess Flow DocumentationWorkflow LogicBacklog ManagementTest Case DevelopmentRisk IdentificationMetrics ReportingService Improvement

Soft Skills

CommunicationCollaborationProblem-SolvingStakeholder CoordinationDecision-Making

Tools & Technologies

ServiceNowJiraConfluenceAgile Tracking ToolsScrumKanban

Certifications & Qualifications

Active Secret Clearance

Industry Keywords

Business AnalystEnterprise SystemsWorkflow AutomationSoftware DevelopmentPublic Administration

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Facilitate requirements elicitation and refinement sessions with business and technical stakeholders
Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation
Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement
Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes
Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing
Maintain backlog items and supporting documentation in Agile tracking tools
Assist with stakeholder coordination, release planning, validation, and readiness activities
Support reporting, metrics, and process documentation as needed
Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams
Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution

Requirements

What you’ll need

Bachelor’s degree in business, information systems, computer science, public administration, or a related field
3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
3+ years of experience working in an Agile environment such as Scrum or Kanban
3+ years of experience gathering, analyzing, and documenting requirements
1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform
Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation
Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
Must be a U.S. citizen and possess an active Secret clearance

Benefits

Comp & perks

Reasonable Accommodations available
Health insurance
Paid time off
Professional development opportunities