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Senior Business Analyst – ServiceNow
ICFSenior Business Analyst supporting ServiceNow modernization efforts for a federal mission environment. Leading requirements activities and collaborating with business and technical teams.
Posted 7/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $81,499 - $167,644 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading requirements elicitation and analysis within Agile environments, with a strong focus on translating business needs into actionable user stories and process flows. Proficient in managing requirements quality and traceability throughout the software development lifecycle, particularly in relation to ServiceNow and enterprise workflow platforms.
Highest-signal resume keywords
Requirements ElicitationAgile MethodologiesServiceNow ExperienceUser Story DevelopmentBusiness Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements AnalysisProcess Flow DocumentationAcceptance Criteria DevelopmentWorkflow ConfigurationFunctional RequirementsNonfunctional RequirementsRequirements TraceabilityService Management ProcessesAgile DeliveryEnterprise System Modernization
Soft Skills
Stakeholder AlignmentFacilitationCommunicationProblem SolvingCollaboration
Tools & Technologies
ServiceNow Agile DevelopmentJiraConfluenceAgile Tools
Certifications & Qualifications
Top Secret Security Clearance
Industry Keywords
Business AnalysisSoftware DevelopmentWorkflow AutomationUser ExperienceProcess Governance
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead requirements elicitation and refinement sessions with business and technical stakeholders
- Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentation
- Analyze current-state and future-state workflows to improve service delivery, automation, and user experience
- Own requirements quality and traceability from initial discovery through design, development, testing, and release
- Partner with ServiceNow architects, developers, and testers to validate requirement completeness, technical feasibility, and alignment with intended business outcome
- Identify requirements dependencies, gaps, assumptions, and delivery risks, and facilitate timely resolution with business and technical stakeholders
- Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release
- Define and document reporting, operational support, and process governance requirements
- Facilitate stakeholder alignment and resolve scope or process questions as they arise
- Maintain clear documentation and strong requirements hygiene in Agile tools
Requirements
What you’ll need- Bachelor’s degree in business, information systems, computer science, public administration, or a related field
- 6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives
- Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanban
- Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements
- 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization
- Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
- Must be a U.S. citizen and possess an active Top Secret security clearance, as required by the federal contract
- Must reside and perform work within the U.S.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options