Senior Business Analyst – ServiceNow, High Level Clearance

ICF

Senior Business Analyst managing ServiceNow modernization efforts in a federal environment. Collaborating with technical teams to enhance workflow and delivery for various projects.

Posted 7/15/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $81,499 - $167,644 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading requirements elicitation and analysis within Agile environments, with a strong focus on translating business needs into user stories and process flows. Proficient in managing requirements quality and traceability while collaborating with stakeholders to enhance service delivery and user experience.

Highest-signal resume keywords

Requirements ElicitationAgile Delivery EnvironmentsServiceNow Workflow SupportUser Story DevelopmentRequirements Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisWorkflow AnalysisProcess Flow DevelopmentAcceptance Criteria CreationRequirements TraceabilityAgile MethodologiesFunctional RequirementsNonfunctional RequirementsService Management ProcessesWorkflow Configuration

Soft Skills

Stakeholder AlignmentFacilitationProblem ResolutionCommunication

Tools & Technologies

ServiceNow Agile DevelopmentJiraConfluence

Certifications & Qualifications

Top Secret Security Clearance

Industry Keywords

Enterprise System ModernizationAgile ToolsUser Acceptance TestingProcess Governance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead requirements elicitation and refinement sessions with business and technical stakeholders
Translate complex business needs into user stories, acceptance criteria, process flows, and supporting documentation
Analyze current-state and future-state workflows to improve service delivery, automation, and user experience
Own requirements quality and traceability from initial discovery through design, development, testing, and release
Partner with ServiceNow architects, developers, and testers to validate requirement completeness, technical feasibility , and alignment with intended business outcome
Identify requirements dependencies, gaps, assumptions, and delivery risks, and facilitate timely resolution with business and technical stakeholders
Partner with product and delivery leads to prioritize the backlog and coordinate requirements readiness for sprint planning, user acceptance testing, and release
Define and document reporting, operational support, and process governance requirements
Facilitate stakeholder alignment and resolve scope or process questions as they arise
Maintain clear documentation and strong requirements hygiene in Agile tools

Requirements

What you’ll need

Bachelor’s degree in business, information systems, computer science, public administration, or a related field
6+ years of experience performing business analysis for software, workflow, or enterprise system modernization initiatives
Demonstrated experience leading requirements elicitation, analysis, documentation, and refinement within Agile delivery environments such as Scrum or Kanban
Experience developing user stories, acceptance criteria, process flows, and traceable functional and nonfunctional requirements
3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow configuration, service-management processes, or platform-based modernization
Experience using Agile collaboration tools such as ServiceNow Agile Development , Jira and Confluence, or similar tools
Must be a U.S. citizen and possess an active Top Secret security clearance, as required by the federal contract
Must reside and perform work within the U.S.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development