Director, Program Management – Configuration Manager

ICF

Director managing program management and configuration at ICF's Digital Modernization Division. Coordinating teams to support federal customers with IT needs and project management.

Posted 6/24/2026full-timeRemote • Virginia • 🇺🇸 United StatesLead💰 $158,819 - $269,993 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Work with government stakeholders to strategize, plan, manage, document and implement configuration change and release management functional and operational requirements, identify gaps, and identify alternative approaches to meet requirements.
Manage status update meetings and communicate timelines and impacts of new initiatives to team members.
Work closely with federal IT teams and other vendors to communicate consolidated feedback on project progress to federal leadership.
Manage time and expectations of multiple projects and team members.
Identify and communicate downstream impacts of process enhancements or major projects to other teams /departments that may be impacted.
Work well in a collaborative environment to complete requirements.
Work closely with the Support/Organizational Readiness team to ensure proper communications and training materials are updated as major enhancements are planned to be released into production.
Play a key role in leading and executing configuration management and release transformation to support a growing customer enterprise.

Requirements

What you’ll need

10+ years of management experience.
6+ years of experience with release and configuration management of IT projects.
5+ years of experience supporting federal clients on IT / software projects, preferably utilizing Agile/SAFe methodology.
3+ years of experience in leading multiple teams.
1+ years of experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow.
US Citizenship is required (required by the federal government for this position).
Must be able to obtain Public Trust clearance.

Benefits

Comp & perks

Reasonable Accommodations are available
Health insurance
Paid time off

ATS Keywords

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Hard Skills & Tools

release managementconfiguration managementAgile methodologySAFe methodologylow-code platformsno-code platformsproject managementrequirements documentationprocess enhancementstakeholder management

Soft Skills

communicationcollaborationleadershiptime managementorganizational skillsstrategic planningproblem-solvingteam managementexpectation managementfeedback consolidation

Certifications

Public Trust clearance