Communications Account Manager

ICF

Account Manager at ICF leading integrated marketing and communications for transportation clients. Managing campaigns, stakeholder engagement, and ensuring client satisfaction in North Carolina.

Posted 6/11/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesSeniorLead💰 $81,111 - $137,889 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary client contact, building strong relationships, leading meetings, managing expectations, and ensuring overall client satisfaction
Develop and lead integrated marketing, communications, and public outreach strategies aligned to program goals, target audiences, and behavior-change objectives
Manage end-to-end campaign execution across multi-channel efforts (digital, media, PR, outreach), ensuring alignment with scope, schedule, and budget
Create and oversee detailed project plans, timelines, deliverables, and budgets while managing multiple concurrent initiatives
Coordinate cross-functional teams and external partners (creative, media, research, outreach vendors) to ensure seamless delivery
Lead development of messaging frameworks, audience segmentation, and content strategies that translate complex initiatives into clear, impactful communications
Plan and execute stakeholder engagement and public outreach activities, including community events, public meetings, and partnerships with local organizations
Collaborate on media and public relations efforts, including campaign planning, press materials, media coordination, and performance tracking
Establish KPIs, monitor campaign performance, and deliver data-driven insights, reporting, and recommendations to clients and leadership
Identify risks, solve problems proactively, and continuously optimize campaigns and processes to improve outcomes and efficiency

Requirements

What you’ll need

7+ years of experience in account management, project management, communications, marketing, advertising, public outreach, or public involvement
Bachelor's degree in a relevant field.

Benefits

Comp & perks

Reasonable Accommodations
Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

campaign executionproject managementbudget managementaudience segmentationcontent strategyKPI establishmentperformance trackingdata-driven insightsrisk identificationproblem-solving

Soft Skills

client relationship buildingcommunicationleadershipcollaborationorganizational skillsexpectation managementstakeholder engagementstrategic planningcreativityadaptability