Direct Operations Case Coordinator

ICF

Direct Operations Case Coordinator overseeing case management for unaccompanied children in ORR custody. Supporting Case Coordinators and ensuring best practices in child welfare and case transfer recommendations.

Posted 6/11/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $74,090 - $125,954 per yearWebsite

About the role

Key responsibilities & impact

Responsible for ensuring appropriate Case Coordinator coverage at all provider sites within their assigned geographical area
Provide an excellent level of supervision and operational oversight of assigned Case Coordinator team
Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures and a high standard of care related to the safe and timely release of unaccompanied children and all related recommendations
Conduct regular site visits at provider sites as part Case Coordinator oversight
Service as the primary point of contact for government and care provider staff at care provider sites in geographic area of assignment
Enables appropriate elevation of individual case issues to ORR staff related to clinical, safety and well-being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs which affect provision of services, appropriateness of placement, and/or the safe and timely release of unaccompanied children
Elevate operational concerns to ICF project leadership
Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

Requirements

What you’ll need

Master’s degree in social work or a social science related discipline and 5+ years of demonstrated post-graduate child welfare, case management, social service, and/or mental health professional experience OR a Bachelor’s degree in social work or a social science related discipline and 8+ years of demonstrated post-degree child-welfare, social service, case management, and/or mental health professional experience
1+ years experience working with immigrant youth and families
1+ year of supervisory experience
1+ year experience demonstrated ability to review case files and assess/document information from a variety of sources
English/Spanish bilingual
Tier 2 Security Clearance or the ability to secure such clearance.

Benefits

Comp & perks

Reasonable Accommodations are available
Equal opportunity employer
Confidentiality in application and employment process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementchild welfaresocial servicemental healthsupervisory experiencecase file reviewdocumentationbilingual (English/Spanish)operational oversighttechnical assistance

Soft Skills

leadershipcommunicationguidanceorganizational skillsproblem-solvinginterpersonal skillscollaborationoversightadaptabilityattention to detail

Certifications

Master’s degree in social workBachelor’s degree in social workTier 2 Security Clearance