Salesforce Analyst

• Support a Salesforce implementation project for the US Department of Homeland Security (DHS), deploying a mission-critical application using Salesforce Public Sector Solutions integrated with 3rd party systems.
• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.
• Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform.
• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.
• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
• Participate in Agile ceremonies (e.g., sprint planning, reviews) and support gate reviews for system and acquisition lifecycle checkpoints to meet DHS standards.
• Work hybrid: must work 2 days a week onsite in Martinsburg (role requires on-site presence for part of the week).

Senior Salesforce Business Analyst

Salesforce Business Analyst