Senior UX Researcher

ICF

User Experience Researcher optimizing user experience for federal healthcare IT applications while collaborating with stakeholders. Conducts qualitative and quantitative research to inform product decisions.

Posted 5/6/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $98,614 - $167,644 per yearWebsite

About the role

Key responsibilities & impact

Support the UX vision and strategy established by project leadership in alignment with business objectives
Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions
Help drive empathy and validate concepts by conducting user interviews and surveys, developing personas, and conducting other research
Support efforts to discover and develop UX solutions by participating in ideation sessions, rapid testing, and concept validation
Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research
Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story

Requirements

What you’ll need

Bachelor's degree
5+ years of professional UX research experience
Ability to provide 1 or more case studies demonstrating your research process and deliverables
Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
Candidate must have resided in the US 3 of the last 5 years
Candidate must be eligible for Federal public trust.
Master’s degree in psychology, human computer interaction, human factors, or related field (preferred)
10+ years of overall professional experience (preferred)
Knowledge of WCAG 2.0 Level AA / Section 508 compliance (preferred)
Experience in federal contracting or healthcare IT (preferred)
Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services (preferred)

Benefits

Comp & perks

Reasonable Accommodations are available
Equal opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX researchuser interviewssurveyspersonasusability testingaccessibility testingdata analysisresearch methodscase studiesconcept validation

Soft Skills

collaborationcommunicationempathycritical thinkingproblem-solvingiterationfeedback facilitationunbiased reportinginsight generationstrategic thinking

Certifications

Bachelor's degreeMaster’s degree in psychologyMaster’s degree in human computer interactionMaster’s degree in human factorsFederal public trust eligibility