Communications and Change Management Lead

ICF

Communications and Change Management Lead at ICF supporting enterprise IT and transformation initiatives. Leading stakeholder engagement, messaging, and adoption support across a complex environment.

Posted 5/2/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesSenior💰 $89,649 - $152,404 per yearWebsite

About the role

Key responsibilities & impact

Lead communications and organizational change management support across enterprise IT and transformation initiatives
Develop communication plans, stakeholder engagement plans, messaging, and outreach materials for varied internal audiences
Create and maintain communications products such as newsletters, briefing materials, announcements, presentations, and knowledge materials
Support change adoption by developing communication approaches that reduce resistance, improve understanding, and reinforce new ways of working
Coordinate with program, strategy, governance, and technical teams to align messaging with initiative goals and delivery milestones
Support forums, meetings, and engagement activities that improve transparency, awareness, and stakeholder participation
Track communication effectiveness, stakeholder feedback, and adoption indicators to inform continuous improvement
Maintain communication and knowledge materials across approved enterprise collaboration platforms

Requirements

What you’ll need

Bachelor’s degree in communications, organizational development, public administration, business, or a related field.
5+ years of experience developing and executing communication strategies, stakeholder engagement plans, or organizational change management plans
3+ years of experience supporting enterprise IT, digital transformation, modernization, or similarly complex organizational initiatives
Master’s degree in communications, organizational development, public administration, or a related field (Preferred)
Prosci Change Management Certification or equivalent (Preferred)
3+ years of experience producing executive and staff-facing materials such as briefing memos, newsletters, presentations, talking points, or outreach content (Preferred)
3+ years of experience supporting stakeholder engagement across cross-functional business and technical teams (Preferred)
3+ years of experience planning or supporting change adoption activities, including messaging, training support, readiness activities, or feedback collection (Preferred)
2+ years of experience measuring communication effectiveness, stakeholder engagement, or adoption outcomes using qualitative or quantitative methods (Preferred)
2+ years of experience supporting communications in a federal environment or similarly regulated enterprise setting (Preferred)
2+ years of experience maintaining content in collaboration and knowledge platforms such as SharePoint, Confluence, JIRA, or M365 (Preferred)
2+ years of experience facilitating meetings, forums, workshops, or stakeholder sessions in support of program communications or change efforts (Preferred)
2+ years of experience supporting CIO, PMO, governance, or enterprise transformation functions (Preferred)
2+ years of experience supporting communications for identity, shared services, governance, or enterprise platform initiatives (Preferred)
Certification in technical communication, UX writing, or change management is desirable (Preferred)

Benefits

Comp & perks

Reasonable Accommodations available
Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

communication strategiesstakeholder engagement plansorganizational change managementchange adoption activitiesmeasuring communication effectivenessproducing executive materialsplanning readiness activitiesfeedback collectiondeveloping communication planscreating communications products

Soft Skills

leadershiporganizational change management supporttransparencyawarenessstakeholder participationcommunicationcollaborationengagementadaptabilityproblem-solving

Certifications

Prosci Change Management Certificationtechnical communication certificationUX writing certificationchange management certification